Refund policy
Thank you for choosing Somae Wellness. We are committed to providing high-quality Ayurvedic supplements and ensuring customer satisfaction.
Returns
Due to the nature of health and wellness products, we accept returns only under the following circumstances:
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The product received is damaged, defective, or expired.
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The wrong product was delivered.
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The package was tampered with during transit.
To be eligible for a return, you must notify us within 7 days of receiving your order and provide:
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Order number
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Photographs of the product and packaging
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Description of the issue
Products must remain unused and in their original packaging.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns for:
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Opened or used supplements
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Products with broken seals after delivery
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Products purchased during special promotions or clearance sales
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Orders returned without prior approval
Refunds
Once your return request is reviewed and approved, refunds will be processed to the original payment method.
Refunds may be issued in the following situations:
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Damaged or defective products
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Incorrect products shipped
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Orders canceled before dispatch
Please allow 5–10 business days for the refund to reflect in your account after approval.
Order Cancellation
Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled.
Replacement Policy
If you receive a damaged, defective, or incorrect product, we may offer a replacement at no additional cost, subject to product availability.
Shipping Charges
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If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost.
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In all other cases, shipping charges are non-refundable.
Contact Us
For return or refund requests, please contact us:
Somae Wellness
Email: [support@somaewellness.in]
Phone: [+918505940063]
Address: [Plot no 30 B Block Phase 2 New Palam Vihar Gurgaon Haryana 122017]
We aim to respond to all return and refund requests within 2 business days.